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Write your own reviewmarc and donna crowell
they did a great job as always.
when we need them to come out to help us.
Great Transaction!
Randy Barker was very easy to deal with and we are hapy with our new doors!
Great Job
Great quality door, fast delivery and excellent installation.
Couldn't ask for anything better, this is not my first time using Laurent door company.
Thank you
Unhappy with the white doors
Our sales person, Ryan Duhaime, reassured us that the white composite door will match our PVC. He provided a small 3"x3" sample of the white. The white appears to have a blue hue to it. I… Read more Our sales person, Ryan Duhaime, reassured us that the white composite door will match our PVC. He provided a small 3"x3" sample of the white. The white appears to have a blue hue to it. I have reached out to him expressing my concern and never acknowledged my email. However, my husband reached out to him and he said that the door is the same color as the sample. That was it. He is a typical sales guy looking to make his commission.
Company response:
Jeff & Hang Leach Thank you for taking the time to provide your feedback regarding your recent experience for your garage door installation. We genuinely appreciate hearing from our customers, as it helps us improve our services and address any concerns. We understand that you are disappointed with the color of the garage door you chose and that it did not meet your expectations. We would like to apologize for any inconvenience this may have caused you. When it comes to color selection, we strive to provide our customers with accurate representations of the finished product. However, it is essential to note that every home has unique sunlight exposure, shading, and shadowing, which can vary throughout the day and change with the seasons. Unfortunately, these factors can significantly influence the appearance of colors. To help customers make informed decisions, we provide color samples that are an exact match to the finished product. These samples undergo rigorous quality control processes to ensure they accurately represent the colors available. While we understand that it is impossible to predict exactly how a door will look under various lighting conditions, we make every effort to provide a reliable representation. Thank you once again for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to serve you better in the future. Sincerely, Ryan DuhaimeNew garage door
The reason I chose this company was the speed they responded to me. I was happy with how quickly they came to my house to get me a quote. They were extra nice dropping the door off early so I could… Read more The reason I chose this company was the speed they responded to me. I was happy with how quickly they came to my house to get me a quote. They were extra nice dropping the door off early so I could paint it prior to installation. Everything went smoothly and it’s great to have a new functioning door again!
Friday night surprise
After closing the garage door and entering my house I was surprised by a LOUD sound that sounded like an explosion ! I went back into the garage and was surprised to see that the tortion spring on my… Read more After closing the garage door and entering my house I was surprised by a LOUD sound that sounded like an explosion ! I went back into the garage and was surprised to see that the tortion spring on my garage door had broken ! I immediatly called Laurent Door and being after hours spoke with Randy who told me how and why it had happened and that they could get a crew out to me on Monday morning. The crew arrived when they said they would and immediatly took care of replaceing the spring .GREAT job